COVID – 19 UPDATE
Last update: 20/7/2020
Dear guests, business partners and friends,
Warm greetings from Santorini Island and Goulielmos Hotel. We hope that this message finds you and your beloved ones, well, healthy and safe.
The unprecedented conditions that we face due to the spread of COVID-19, require additional precautionary health and safety measures. For all of us in Goulielmos Hotel there is an unquestionable priority of protecting the health and safety of our visitors, employees and associates. This is why we work methodically in order to offer you a safe environment ideal for creating unforgettable experiences. We daily monitor the world and local developments of the pandemic and we harmonize with the instructions of the World Health Organization and the relevant Greek Authorities.
We are delighted to announce you that our Hotel will welcome you again as from the 1st of July 2020, while our Reservation Department is in full operation already and willing to respond to all of your requests.
To help you navigate the uncertainty around your travel plans, we have launched this dedicated COVID-19 webpage, with detailed information and instructions about our hotel policies due to the coronavirus situation, which will constantly be updated. At the same time, we have created a Hygiene and Safety Team with special trained staff, who you may reach at the e-mail firstname.lastname@example.org.
On behalf of all in Goulielmos Team, we would like to thank you for your tremendous support during this challenging time and assure you that the time has come for your dreams to be transformed into life experiences and unforgettable unique moments.
Till we meet again, stay healthy, stay safe.
General Management of Goulielmos Hotel
HEALTH AND SAFETY COMES FIRST. NEW MEASURES.
In order to achieve the highest cleanliness and hygiene standards, we have partnered with a world-leading provider in testing and inspection to certify that the appropriate safety standards and cleaning protocols are fully in place and allow Goulielmos Hotel to start operating again. In addition, in our website you may find our Hotel Hygiene Protocol, “Health First” that follows all the guidelines of the Greek National Public Health Organization and the Ministry of Tourism.
Every staff member is using all the necessary Personal Protection Equipment (PPE) and has received expert training on hygiene measures and the latest information on coronavirus.
We avoid overcrowding in all common areas. Our guests are encouraged to use the “Fast Check-in” service prior to their arrival and we suggest them to prefer the contactless ways of payment via credit / debit cards at their check out time.
Hand sanitizers are available in all common areas and also inside every room of the hotel, and we encourage their frequent use by staff members and guests. Masks are available upon request. Infrared thermometers are available at the Front Desk to conduct temperature checks of our guests and employees upon request. Visitors that do not belong to our hotel tenants will only be allowed upon communication with the Reception Team.
We extend our breakfast serving hours and we modify the decoration of our indoor and outdoor spaces, in order to maintain the necessary social distancing and avoid overcrowding. Our guests may enjoy our a la carte delicious breakfast or, as an alternative, breakfast will also be served in their rooms, for extra more privacy, upon request.
We have prepared for you a new, private EDGE in the heart of caldera, called “Just Caldera”, where you may enjoy your breakfast, lunch or dinner upon request. We decided to also extend our Restaurant-Bar serving hours in order for all our guests to have the chance and the time flexibility to enjoy this unique private EDGE.
CLEANING AND HOUSEKEEPING
For the safety of all guests and employees, we have adopted very strict measures for the cleaning and disinfection of rooms and common areas. We have supplied all the appropriate disinfection tools with dry steam and extended the hours that the rooms remain empty before they welcome the next guests, in order to achieve the highest level of ventilation. As an alternative, we follow the “24 hours empty room” protocol in order to preserve the safety of our next guests.
FOOD AND BEVERAGES
We strictly follow the highest standards of food hygiene according to the Greek Regulations of Food Safety.
We have increased the frequency of compliance checks on our food safety standards and conduct more intensive cleaning and disinfection procedures in all F&B areas, the kitchen and the storage rooms.
We comply with all the strict regulations about water cleaning and maintain the appropriate chlorination level. We make sure that overcrowding is avoided inside the pool and we have adjusted the pool area decoration in order to achieve both social distancing and relaxation of our guests.
FREQUENTLY ASKED QUESTIONS (FAQ)
In case there is a COVID-19 patient in the hotel during my stay, what kind of help/support can I expect from Goulielmos Hotel?
A response plan has been drawn in order to be able to isolate any potential incident in our hotel. All guests will be notified accordingly. The affected guest will be assigned to a specific special trained member of Hygiene and Safety Team, who will solely be responsible for taking care of. Our Reception Team will be at your disposal at any time for any further assistance you may require.
Can I claim money back if my holiday cuts short due to COVID-19 situation in the hotel?
In case the days of your holidays are reduced due to a COVID-19 incident of another guest, you are entitled to a credit voucher for the balance of your stay, valid 18 months after its issued date.
Where is the nearest medical centre in case I need medical assistance?
The Santorini Hospital is around 10 minutes away from the hotel by car. As an alternative, we may arrange a doctor to examine the patient in the hotel room.
How do you clean and who has access to my room daily?
Housekeeping staff has access to the rooms, always with the necessary Personal Protection Equipment. The cleaning service of the rooms is daily, if our guests wish to, and only the same person of our housekeeping staff is responsible for the cleanliness of a room during your whole stay.
Which are your cooking practices?
All meals are exclusively prepared in Goulielmos Hotel, complying with all the hygiene and safety measures, from our special trained and certified personnel.